Privacy policy

Reclaim Your Health Solutions LLC (“Reclaim Your Health,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, complete an assessment, purchase or participate in a program or consultation, create an account, communicate with us, or otherwise use our services.

Depending on how you interact with Reclaim Your Health, we may collect information you voluntarily provide, including:

• Name, email address, telephone number, and other contact information
• Account or membership information
• Billing and transaction information
• Assessment and questionnaire responses
• Information you choose to provide about your weight, health, nutrition, lifestyle, goals, or concerns
• Communications with Reclaim Your Health
• Information submitted when registering for or participating in a consultation, program, course, or other service

We may also automatically collect certain technical information when you use our website, such as your device type, browser, IP address, pages visited, and general website usage information.

We may use information we collect to:

• Provide and administer services you request
• Process registrations, purchases, and payments
• Provide access to programs, courses, assessments, and member resources
• Schedule and facilitate consultations
• Communicate with you regarding your account, purchases, appointments, or participation
• Provide customer support
• Improve our website, programs, services, and user experience
• Maintain the security and integrity of our website and systems
• Send educational or promotional communications when permitted by law and according to your communication preferences
• Comply with applicable legal and regulatory requirements

Some Reclaim Your Health services may invite you to provide information about your weight, health history, lifestyle, nutrition, medications, laboratory values, symptoms, or wellness goals.

This information may be used to personalize your educational or coaching experience.

Providing health-related information through the website, metabolic-weight assessment, coaching program, or consultation does not by itself establish a physician-patient relationship or constitute medical care.

The metabolic-weight assessment is an educational profile and is not a validated diagnostic instrument. It does not diagnose prediabetes, diabetes, insulin resistance, metabolic syndrome, or any other medical condition.

The 12-Week Reclaim Your Health Metabolic Reset Program and Reclaim Maintenance may include live group coaching sessions conducted through Zoom or a similar video-conferencing platform with a small cohort of fellow participants.

Participants should understand that information they voluntarily share during a group session may be seen or heard by other participants.

Participants are expected to respect the privacy of others and refrain from recording, photographing, sharing, or disclosing information shared by other participants.

Reclaim Your Health will take reasonable steps to promote a respectful and private group environment; however, Reclaim Your Health cannot guarantee that another participant will maintain the confidentiality of information voluntarily shared in a group setting.

Payments may be processed through third-party payment processors. Reclaim Your Health may not directly receive or store your complete credit or debit card information.

Payment processors handle information according to their own privacy policies and security practices.

We may use trusted third-party providers to help operate our website and deliver our services, including providers for website hosting, scheduling, payments, email and text communications, video conferencing, course or membership delivery, analytics, and other business functions.

These providers may have access to information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.

Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website, improve performance, and support analytics or marketing activities where permitted.

You may be able to control certain cookies through your browser settings or other tools provided on the website.

We do not sell your personal information simply because you use Reclaim Your Health services.

We may share information with service providers working on our behalf; when necessary to provide a service you requested; when required by law, regulation, court order, or other legal process; to protect the rights, safety, and security of Reclaim Your Health or others; or in connection with a merger, acquisition, sale, or other legitimate business transaction.

If you choose to receive educational, marketing, or promotional emails from us, you may unsubscribe using the link provided in those communications.

Transactional or service-related communications—such as appointment confirmations, purchase receipts, account notices, or important program communications—may still be sent when necessary to provide services you requested.

If text messaging is offered, applicable consent and opt-out information will be provided when you enroll in those communications.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

We may retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain information.

You may contact us with questions or requests concerning your personal information.

Reclaim Your Health’s website, assessments, and coaching programs are intended for adults and are not directed to children under 18.

We do not knowingly collect personal information from children through these services without appropriate authorization where required by law.

Our website may contain links to third-party websites, products, or services. Reclaim Your Health is not responsible for the privacy practices of those third parties. We encourage users to review their privacy policies before providing personal information.

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

The “Last Updated” date above identifies the most recent version.

Questions about this Privacy Policy or how personal information is handled may be sent to:

dr.dieter@reclaimyourhealthsolutions.com